SHOP WITH CONFIDENCE
Safety, trust & returns
Sealed, body-safe products. Packaging nobody can read. Billing nobody can guess. And a returns policy written in plain English.
Our promises to you
Hygiene sealed
Every toy arrives factory sealed and untouched. Nothing is opened, tested or repackaged before it reaches you.
Body-safe materials only
Medical-grade silicone and ABS. Phthalate-free, non-porous and easy to clean — never cheap jelly or unlabelled rubber.
Plain, unbranded packaging
A nameless outer box with no wording about the contents. Nobody but you knows what is inside.
Discreet billing
Your statement shows 'FB Retail'. No product names, no clues.
Secure payments
Card payments are handled by Stripe and PayPal. We never see or store your full card details.
Your data stays yours
We never sell your details, and we never share your order contents with anyone. Ever.
Returns & refunds policy
Last updated: September 2026
Your 14-day right to cancel
Under the UK Consumer Contracts Regulations you have 14 days from the day your order arrives to tell us you have changed your mind, and a further 14 days to send the items back. Email info@fantasybox.uk with your order number and we will confirm the return address.
The hygiene exception
For health and hygiene reasons, the 14-day change-of-mind right doesn't apply to intimate items once their hygiene seal has been broken. For a change-of-mind refund, items must be unused and in their original sealed packaging. This never affects your legal rights under the Consumer Rights Act 2015 if an item is faulty, damaged or not as described — opened or not.
Faulty or damaged items
If something arrives broken, faulty or missing, email us within 30 days with your order number and a photo. We will send a replacement or refund you in full, including delivery, at no cost to you. You never pay return postage on a faulty item.
Mystery boxes
Mystery boxes are a surprise by design, so we cannot offer refunds simply because you would have preferred different contents. Everything inside is brand new, sealed and body-safe, and the value always meets or exceeds the price you paid. Faulty items inside a box are always replaced or refunded.
How refunds are paid
Refunds go back to your original payment method within 14 days of us receiving the return, and usually land in your account 3–5 working days later. Refunds appear from 'FB Retail', the same discreet name as the original charge. Return postage for change-of-mind returns is paid by you unless we agree otherwise.
Cancelling before dispatch
If your order has not been dispatched yet, email us and we will cancel it and refund you in full — no questions, no restocking fee.
Common questions
Still got a question?
Email us at info@fantasybox.uk and a real person will answer — discreetly.